Privacy Policy

Last updated: January 2025

1. Introduction

Efovex Pty Ltd (ABN 61 703 607 792), trading from Melbourne VIC, provides professional business and consulting services to clients across Australia. This Privacy Policy explains how we collect, hold, use and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. The Australian Privacy Principles

The Australian Privacy Principles set out standards, rights and obligations around the handling of personal information, including collection, use, disclosure, storage, integrity, access and correction. We take reasonable steps to ensure our practices comply with all thirteen APPs, including APP 1 (open and transparent management of personal information, of which this policy forms part), APP 5 (notification of collection) and APP 11 (security of personal information).

3. What information we collect

We only collect personal information that is reasonably necessary for the professional business and consulting services we provide. This may include:

• Your name, email address and business contact details;
• Company or business information relevant to an engagement;
• Enquiry, quotation and correspondence details you provide to us;
• Information you voluntarily supply when completing forms on this website or communicating with us by email.

We do not knowingly collect sensitive information (such as health, political or religious information) and we do not collect information through this website that is not relevant to our services.

4. How we collect information

We collect information directly from you, for example when you submit an enquiry, request a quotation, engage our services, or correspond with us by email. We may also collect limited technical information (such as browser type and pages visited) through our website's standard operation, where available.

5. How we use your information

We use personal information to:

• Respond to enquiries and provide quotations;
• Deliver professional business and consulting services;
• Manage our client relationships and ongoing engagements;
• Comply with our legal, accounting and regulatory obligations;
• Improve our services and website.

We will not use your personal information for purposes unrelated to these objectives without your consent, except where permitted or required by law.

6. Disclosure of your information

We do not sell or rent your personal information. We may disclose it only where necessary to trusted service providers who assist us in operating our business (for example, hosting or email providers), to professional advisers such as accountants or auditors, or where we are required or authorised by Australian law to do so. Where we engage third-party service providers, we take reasonable steps to ensure they handle your information consistently with this policy and the APPs.

7. Storage and security

We hold personal information in electronic form with appropriate technical and organisational safeguards, including access controls and password protection. We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. When information is no longer required, and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.

8. Access and correction

You have the right to request access to the personal information we hold about you and to ask that it be corrected if it is inaccurate, out of date, incomplete or misleading. To make a request, please email us at ceo@efovex.online. We will respond within a reasonable period. There is generally no charge for access or correction requests.

9. Overseas disclosure

Where any service provider we use operates outside Australia, we will take reasonable steps to ensure that any transfer of personal information complies with APP 8, including ensuring the recipient is subject to obligations substantially similar to the APPs.

10. Cookies and website analytics

If our website uses cookies or similar technologies, they are used only to support basic website functionality and to understand how the site is used. You may adjust your browser settings to disable cookies, though some features of the website may not function properly as a result.

11. Questions and complaints

If you have any questions about this Privacy Policy, or if you believe we have breached the Australian Privacy Principles, please contact us at ceo@efovex.online. We will acknowledge your complaint promptly and investigate it thoroughly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, with the date of last revision shown above.

13. Contact

For all privacy matters, please contact Efovex Pty Ltd by email at ceo@efovex.online.